NIBC bank

Challenge

NIBC had outdated websites for their Belgian and Dutch markets, leading to unclear communication and a less than optimal customer experience. The bank sought ways to improve the effectiveness of their messaging and enhance the overall customer experience. Additionally, there was a need for a mobile banking app to increase customer engagement. For this we partnered with Leap Forward to realize the project from beginning to end.

Solution

Our partnership with NIBC began with updating and overhauling the Belgian and Dutch websites. Due to the short turnaround time, we opted for a pragmatic approach, focusing on quick fixes and iterative improvements to the user experience and design. We started with a thorough analysis of the client’s needs and determined how to address them efficiently and effectively. For the website development, we chose Umbraco, a content management system that allows the client to later adjust the site according to their own needs. This provided more possibilities and flexibility, which was a key requirement for the client. This initial project was successful and led to the development of new websites built entirely from the ground up. Following this success, we were invited to prototype and build NIBC’s first mobile banking app. We applied our expertise in research, strategy, wireframing, development, and user testing. Throughout the project, the focus was on user experience, regularly involving consumers in the design process.

Results

Thanks to our efforts, NIBC now has modern, user-friendly websites and a mobile app that have significantly increased customer satisfaction and engagement. The new digital platforms have improved the clarity and effectiveness of communication, leading to better business outcomes.

Numble has shown a flexible and proactive approach to our partnership, consistently delivering optimal results. We value their expertise and look forward to continuing to work together.

NIBC

Future Outlook

We continue to work with NIBC to further optimize and innovate their digital platforms. There are plans to integrate new features and services, aiming to further enhance customer satisfaction.

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System integrations

Consultancy

Product teams

Low code - no code

Automate business processes

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Umbraco

Webshop

CRM

Digital Experience Platform

DAM & PIM

Like Numble, we believe that user-friendliness and adaptability are the keys to a truly flexible content management system.

Conversational interfaces

Data science & machine learning

AI training

Data engineering

Big data

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