Stad Kortrijk

Kortrijk, a city in West Flanders, Belgium, struggled with managing and responding to a high volume of resident inquiries. Many questions went unanswered or were challenging for users to resolve, resulting in a backlog of unaddressed queries. The city required a solution to deliver timely and accurate information, exclusively sourced from the website's content.

Challenge

Kortrijk, a city in West Flanders, Belgium, faced a significant challenge in managing and responding to the numerous questions from its residents. Many inquiries went unanswered or were difficult for users to resolve, leading to an overload of unaddressed queries. The city needed an effective way to provide timely and accurate information to its users while ensuring that responses were sourced solely from the website's content.

Solution

To address this issue, we developed a chatbot powered by GPT technology, designed to provide users with instant answers based on the data available on the city’s website. One key requirement was that the chatbot should only use data from the website, leading to the implementation of specific rules to ensure compliance. Additionally, we created an advanced search function that allows users to input search terms and receive AI-generated, relevant answers. This search function also ensures that data is updated in real-time, meeting the client's need for current information.

Result

Following the implementation of the chatbot and advanced search functionality, there was a noticeable reduction in the number of unanswered questions. Users now find it significantly easier to obtain the information they need directly on the website, which was previously challenging to locate. The real-time data updates and accurate responses have improved the overall user experience and efficiency in handling inquiries.

Future Outlook

Looking ahead, we plan to continue refining the chatbot and search functionalities to enhance their performance further. Future improvements will focus on expanding the chatbot’s capabilities and ensuring even more precise and relevant responses. We will also explore additional features to continue improving user experience and maintaining up-to-date information on the website.

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By using embedded AI to optimize our search and enhance the content for our interactive chatbot, we're enabling Kortrijk residents to more easily find the information they need.